Delivery and returns

Information

Delivery Information

At Turkia Textile, we aim to deliver your orders quickly and efficiently, ensuring a seamless shopping experience.

Shipping Details:

  • Processing Time: Orders are processed within 1-3 business days after confirmation.
  • Delivery Time:
    • Local (Within Pakistan): Estimated delivery in 3-7 business days.
    • International Shipping: Estimated delivery in 7-14 business days, depending on the destination.
  • Shipping Charges:
    • Local delivery charges vary based on location.
    • International shipping rates are calculated at checkout.

Order Tracking:

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment in real time.

Returns & Exchange Policy

At Turkia Textile, our mission is to provide our customers with exceptional fabrics and clothing that celebrate craftsmanship and individuality. Whether you seek elegance for special occasions or everyday wear, our collection is designed to inspire confidence and sophistication.

Thank you for choosing Turkia Textile – where tradition meets innovation in every thread.

Returns Eligibility:

  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Returns must be initiated within 7 days of delivery.
  • Customized or altered products cannot be returned.

Exchange Policy:

  • If you receive a defective or incorrect item, you may request an exchange within 7 days of receiving your order.
  • Exchanges are subject to product availability.

How to Return or Exchange:

  1. Contact Us at contact@turkiatextile.com.
  2. Provide your order number and reason for return/exchange.
  3. Ship the product back to us at the provided return address.
  4. Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refunds:

  • Refunds are issued to the original payment method or as store credit.
  • Shipping charges are non-refundable unless the return is due to an error on our part.